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24-7 INtouch
Offices: Regina, Saskatchewan; Toronto,
Ontario & Los Angeles, California
During the 35 years 24-7 INtouch has been
in the communications industry, they have
witnessed a revolution. Businesses no longer
communicate only through the telephone.
Today's customer does not just want multiple
points of contact (voice, chat, email) around
the clock—they expect it! 24-7 INtouch has
responded to this demand by developing a
multi channel communication solution that
will give you an advantage over your competition. |
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Acena Group
Offices: Greatneck, New York
Acena is one of the nation's premier providers
of outsourced customer contact solutions
with a proven track-record of success for
companies ranging in size from start-up
to today’s top fortune 1000 companies.
By combining state-of-the-art technology,
rigorous training and solid practices, and
over 10 years of successful experience in
the call center and answering service industries,
Acena's solutions underpin the success of
thousands of businesses across North America
and abroad. |
Active Voice
Offices: Seattle, Washington; Victoria,
British Columbia & Amsterdam, The Netherlands
Active Voice, a subsidiary of NEC Unified
Solutions, is a global provider of unified
messaging, computer telephony and voice
messaging solutions, powering the communications
infrastructure of businesses worldwide.
Over 150,000 Active Voice systems have been
installed in more than 60 countries. Active
Voice’s products are sold and supported
through a network of independent telecommunications
manufacturers, dealers, computer resellers,
and strategic partners. |
Alorica
Offices: Chino-Clovis-La Puente, California;
Manhattan, New York; Oak Brook, Illinois;
Cork, Ireland; Pasig City, Philippines
& Tokyo, Japan
Alorica is a leading customer service management
provider that supports the entire customer
lifecycle, from front-office customer interaction
to back-office reverse logistics. They deliver
fully integrated solutions such as customer
interaction management, service logistics,
depot and onsite repair services, in-home
integration, as well as total eBusiness
solutions. Through their global contact
centers, depot repair and parts fulfillment
facilities, Alorica can provide the best-in-class
service management, technology, people and
process to help you maximize your profits. |
Amcat
Offices: Oklahoma City, Oklahoma; Dusseldorf,
Germany & Manchester England
Amcat is committed to providing the highest
value proposition, the most flexible and
feature rich product solution and the greatest
customer satisfaction. They value long term
partnerships with each of their customers
to help them achieve their corporate mission.
Their solutions allow companies to more
effectively communicate with their customers
via multiple channels including inbound/outbound
and blended voice, email, fax and the Web. |
Americall
Offices: Tacoma, Washington
AmeriCall... where great people and innovative
technology combine to bring you the best
in call center services. Inbound call and
outbound call center services, order taking,
customer service, class and seminar registration,
answering service and web enabled customer
support. AmeriCall has now integrated internet
communications into their 24 hour call center
to provide, among other things, online customer
service and ordering assistance using voice
or text communications. |
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Amtelco
Offices: McFarland, Wisconsin
Amtelco has been a leading provider of customized
call center innovations for more than 25
years. With a strong background in the telephone
answering service industry, Amtelco's primary
focus is to design systems that offer cutting-edge
technology, which reduces labor costs and
increases profitability. Today, Amtelco's
specialized Call Center Innovations are
recognized throughout the industry for improving
customer service with straight-forward procedures
and trouble-free system maintenance. |
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Angel.com
Offices: McLean, Virginia
Angel.com is the leading provider of on-demand
IVR solutions, which enable organizations
of all sizes to quickly deploy powerful
telephony applications. More than 1,400
customers turn to Angel.com's patented Voice
Site technology to power customer service
and marketing phone numbers using intelligent
speech recognition that can automate most
phone-based interactions. Angel.com provides
an Internet-based solution that requires
no investment in hardware, software, or
human resources. |
Ansafone
Offices: Sana Ana, California
Founded in 1970, Ansafone Communications
is a full service call center. Ansafone's
corporate philosophy is to combine state
of the art technology with old-fashioned
customer service. Aggressive marketing and
a total commitment to quality have made
Ansafone into the fastest growing call center
in Southern California. Offering a wide
range of services, Ansafone supports one
of the most diverse groups of clients in
the industry. |
AnswerConnect
Offices: Portland, Oregon
AnswerConnect is a full-service contact
center located in the Pacific Northwest
serving customers nationwide. By using state-of-the-art
technology and investing in leading call
center and software solutions, they are
able to offer a unique solution for businesses
who wish to outsource their call-handling
needs. They are able to provide their customers
with service for a fraction of the cost
that it would cost for them to perform similar
services internally. |
AnswerNet
Offices: Portland, Oregon
The AnswerNet Network is a leading supplier
of outsourced contact center services including
telemessaging (telephone answering service
& voice mail), customer service, help desk,
telemarketing and fulfillment services.
With over 53+ contact centers and 1,600-plus
seats located across North America, they
operate under the names AnswerNet, Cerida,
Signius, S&D Marketing, Source 1 Fulfillment
and TelePartners. Their network of over
2,000 employees handles over 60 million
contacts a year. |
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Beacon Global Services (BGSC)
Offices: Poughkeepsie, New York
Beacon Global Services Corporation, a wholly
owned subsidiary of Indotronix International
Corporation (IIC), offers turnkey outsourced
Call Center with complete Contact Management
Solution. Their USP is derived from their
strength of being a Full IT Services Company,
specializing in Software Development, Project
Management and Resourcing. BGSC is a fully
Multimedia Web-enabled Contact Center Service
Bureau. They have 120 agent seats in their
centers at Hyderabad, India and 48 seats
in call center in New York. |
Business Beanstalk
Offices: Hillsborough, California
Business Beanstalk specializes in providing
contact center solutions for xmall and medium
sized businesses. They offer inbound customer
support and order taking, as well as outbound
appointment setting, telemarketing and telesales.
Their call agents and management have previously
worked for the biggest names and clients
in the industry—Citibank, IBM, Oracle, Dell,
Harte Hanks, Sprint PCS, SBC Yahoo!, Expedia,
Linksys, Sykes, and Convergys, to name a
few. |
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