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| Communications Directory Call Centers (page 2 of 3) |
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-Call Centers-
Offices: Seattle, Washington & Noida, India
The Call centers India Call management team has over 20 years of combined
call center experience. The company employs more than 250 people and is
growing more than 15% quarter per quarter. Their clientele range up to
Fortune 500 size companies. The call center operation is structured
to serve organizations typically requiring at least 10-50 agents per shift.
Offices: Ottawa, Ontario & Islamabad, Pakistan
Call Central is a leading provider of Business Process Outsourcing Services
to Fortune 1000 companies. They offer a range of integrated customer
care services including voice, email response, real-time chat, knowledge
management, CRM architecture and other value added services to small and
medium sized corporations. Call Central is a provider of diversified business
process and outsourcing services offering innovative and effective solutions
for clients around the world.
Offices: San Mateo, California
Contactual OnDemand Contact Center services hundreds of organizations around
the world. Adopted by Fortune 500 companies for its reliability and
lauded for its revolutionary user interface (UI) developed by the creative
talent behind the AppleŽ Macintosh UI, Contactual is leading the movement
to OnDemand Contact Centers. Contactual's own customer-centric values are
exemplified in an unparalleled level of customer service. With a customer
base spanning hi-tech startups and Fortune 500 companies, Contactual's record
of success and innovation goes back to 2000.
Offices: Cincinnati, Ohio
Convergys helps you follow the first rule of business: Take care of your
customers or your competitors will. They're the global leader in providing
customer care, human resources, and billing services. With Convergys' help,
your company can gain a deeper understanding of each of your customers,
how to serve them better and more knowledgeably, how to process payments
faster, and how to make each transaction more profitable.-eGain-
Offices: Mountain View, California; Pune-New Delhi, India; Berkshire,
England; Dublin, Ireland; Milano, Italy & The Netherlands
eGain Communications represents over 15 years of experience and industry-specific
domain expertise in the contact center and customer service space. Today
eGain provides the #1 software for eService, offering the industry's broadest
and deepest suite of applications-web self-service, email management, and
collaboration through chat and co-browsing, case management, fax integration,
call tracking and call center knowledge management.
Offices: Lake Forrest, Illinois; Frankfurt, Germany & Berkshire, England
eLoyalty is a leading management consulting, systems integration, and managed
services company focused on optimizing customer interactions. eLoyalty's
broad range of enterprise Customer Relationship Management (CRM)-related
services and solutions include creating customer strategies; defining technical
architectures; selecting, implementing, and integrating best-of-breed CRM
software applications; and providing ongoing support for multi-vendor systems.
Offices: Reston, Virginia; Portland, Oregon; Toronto, Ontario; Boulogne,
France & Madrid, Spain
eStara's provides the world’s most robust and widely deployed Click to Call
service, with more than three million users in 113 countries. eStara's IP
telephony infrastructure seamlessly transitions consumers, together with
the context of their online session, into immediate telephone or PC-based
voice contact with the business. The same patented base technology drives
eStara's Call Tracking, a flexible, scalable call tracking and monitoring
service. -Genesys-
Offices: Daly City, California; The Netherlands; Saint John, New Brunswick;
Miami, Florida; Sao Paulo, Brazil; Chapultepec, Mexico; Diegem, Belgium;
Prague, Czech Republic; Vantaa, Finland; Boulogne, France; Munich, Germany;
Warsaw, Poland; Madrid, Spain; Stockholm, Sweden; Berkshire, England;
Gurgaon, India; Seoul, South Korea; Singapore; Taipei, Taiwan; Guangzhou-Beijing,
China & Tokyo
Genesys Voice Platform brings Internet technologies to voice self-service
/ IVR solutions that enable your customers to conduct business over the
phone in a new and intuitive way. Genesys Voice Platform is an advanced
software-only product that brings Internet technologies to the world of
voice—enabling a new breed of voice self-service applications. With Voice
Platform, companies can reach more customers, offer consistent, high-quality
customer care and reduce the cost of customer service. -Hamilton-
Offices: Aurora, New England
Hamilton Telecommunications has been helping businesses connect with customers
for over 15 years. Hamilton has been providing state-of-the-art communications
products and services for more than 100 years. They offer local telephone
service, cable television and internet service to communities throughout
Nebraska. On a national level, Hamilton added the Teleservices Division
in 1986 and has since grown to over 300 workstations and six call centers.
Offices: San Antonio, Texas
Harte-Hanks is a worldwide, direct and targeted marketing company that provides
direct marketing services and shopper advertising opportunities to a wide
range of local, regional, national and international consumer and business-to-business
marketers. Harte-Hanks Direct Marketing improves the return on its clients'
marketing investment with a range of services organized around five solution
points: Construct and update the database, access the data, analyze the
data, apply the knowledge, execute the programs.-Kana-
Offices: Menlo Park, California
KANA Software is a world leader in multi-channel customer service. KANA's
integrated solutions allow companies to deliver consistent, managed service
across all channels, including email, chat, call centers and Web self-service,
so customers have the freedom to choose the service they want, how and when
they want it. KANA's clients report double-digit increases in customer satisfaction,
while reducing call volumes by an average of 20%. KANA's award-winning solutions
are proven in more than 600 companies worldwide.-Live-
Offices: Palo Alto, California
LiveOps is the nation's largest domestic outsourced call center making exclusive
use of home-based operators (agents). Their LiveOps agents run their own,
individual home-based businesses using a PC, Internet connection and phone
to take calls in their homes according to their own schedules. Their proprietary
technology platform enables them to provide immediate, superior service
to their customers. The combination of their high-caliber agents, large
scale service, and revolutionary technology platform sets LiveOps apart
from their competitors in the $30B outsourced teleservices market
Offices: New York, New York & Ra'anana, Israel
LivePerson is a leading provider of communications solutions for online
sales, marketing and customer service. LivePerson's Timpani platform enables
online businesses to identify and engage the right customer with the right
communication channel at the right time, thereby enhancing the online experience.
Chat, marketing and selling tools, a self-service knowledgebase and email
management are combined with industry-leading channel matching technology,
rules-based intelligence, routing and reporting, to offer clients the opportunity
to increase sales, lower customer service costs and enhance the customer
experience.-Nice-
Offices: Ra’anana, Israel
NICE Systems is the leading provider of Insight from Interactions™ solutions,
based on advanced analytics of unstructured multimedia content from telephone,
web, radio and video communications. NICE is revolutionizing VoIP interactions
management with state-of-the-art solutions for IP contact centers, branches,
and command and control centers. NICE's solutions are changing the way organizations
make decisions, helping them improve business and operational performance,
address security threats and be proactive.
Offices: Burlington, Vermont
Nuance is the leading provider of speech and imaging solutions for businesses
and consumers around the world. Their technologies, applications and services
make the user experience more compelling by transforming the way people
interact with information and how they create, share and use documents.
Every day, millions of users and thousands of businesses, experience Nuance
by calling directory assistance, getting account information, dictating
patient records, telling a navigation system their destination, or digitally
reproducing documents that can be shared and searched.-O'Currance-
Offices: Salt Lake City, Utah
O’Currance Teleservices, founded in 1994, has led the way in the development
of web-based virtual offices and remote telesales agents. Its innovative
approach to taking inbound calls from virtual offices is fast becoming an
industry standard. O’Currance offers a variety of services including telemarketing,
telesales and call center operations for clients in almost every industry.
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