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| Communications Directory Call Centers (page 3 of 3) |
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-Paetec-
Offices: Fairport, New York
PAETEC Communications was founded on the principle that extraordinary customer
service is the essential prerequisite to financial success. With over 200
years of combined experience in telecommunications and information technology,
PAETEC's executive team has crafted a dynamic corporate culture that emphasizes
people as the essential corporate asset, and world-class partnerships as
the foundation for long-term business growth.
Offices: Alameda, California
Phone Works' team of seasoned sales management consultants works with senior
managers at technology companies needing rapid results from their inside
sales teams. Whether you already have an inside team or need to build one
from scratch, Phone Works stands ready to help you build a program internally
to consistently identify and close quality deals. With Phone Works at your
side, you'll see results that translate into quick revenue as you close
long-term relationships with the right customers.
Offices: Atlanta, Georgia
Premiere Global Services, formerly known as Xpedite, is a leading provider
of outsourced document automation; alerts, notifications and reminders;
contact center automation and marketing automation solutions. Premiere Global
delivers more than 13 million electronic messages everyday around the world,
providing companies with innovative automated data management and delivery
solutions that harness the power of voice, web, e-mail, fax and SMS technologies.-Talk-
Offices: Tamarac, Florida
Talk2Rep call centers were formed by former AT&T Call Center Executives
with over 35 years experience developing ground breaking call center platforms
and customer contact management systems. Talk2Rep has helped companies such
as American Express, Sears, Motorola, and many State and Federal agencies
support customers, collect data through surveys and develop affordable telemarketing
and contact channels.
Offices: Austin, Texas
teleNetwork is a leading provider of outsourced technical support services
and help desk solutions for industry leaders in telecommunications and management
consulting. teleNetwork services are leveraged by telephone companies, Internet
service providers, wireless carriers, management consulting firms, managed
services organizations, application service providers, and web hosting service
providers providing turnkey customer care solutions.
Offices: Mountain View, California
Created by people with Internet, telephony and speech sciences backgrounds,
Tellme is bringing to the telephone network many of the same ideas and breakthroughs
that made the Internet great: personalization, XML, and TCP/IP to name a
few. Their goal is to use the Internet to fundamentally improve how people
and businesses use the telephone. Tellme unites the Internet and telephone
network underneath an elegant speech user interface to provide the world’s
largest Voice Application Network.
Offices: Dallas, Texas
Telvista provides creative outsourcing solutions for customer care, technical
support, sales, IT consulting, customer relationship management (CRM), and
interactive voice response (IVR) needs. They specialize in providing high-quality
solutions to a broad range of mid-size and Fortune 1000 clients. Telvista
becomes a partner in the success of their clients by offering a broad range
of contact center consulting services specifically designed to seamlessly
integrate people, process, and technology.
Offices: Burnsville, Minnesota
The Connection®, an award-winning inbound call center company, has been
named as a 2003 MVP Quality Award winner. The honor is presented by Customer
Inter@ction Solutions magazine, the call center industry's most-read
publication. The Connection®, since 1995, has been ranked annually by
Customer Inter@ction Solutions magazine as one of the top 50 outsource
call centers and service agencies nationwide, placing in the top 20 for
the past four years.
Offices: Mountain View, California
ThinkingVOICE is a highly flexible, hosted communication service that enhances
the customer experience and increases revenue at commerce sites, auction
listings and for service companies while providing a powerful conversion
tool for any company’s direct marketing and online advertising. Their CallActivator
application provides live voice call back on demand.
Offices: Cupertino, California
TuVox speech applications deliver world-class customer service through the
phone channel and achieve the highest levels of caller adoption. TuVox Perfect
Router a conversational call routing application, determines caller intent
and routes the call to the appropriate self-service application or agent.
TuVox also offers over 50 award winning self-service speech applications,
and powerful voice-enabled knowledge base applications—all deployed rapidly
and updated in short, efficient cycles.-UCN-
Offices: Bluffdale, Utah
UCN is a hosted provider of call center solutions. Whether you are a small
business with five service agents, or a large business with fiftenn hundren
agents, UCN can help improve your customer contact experience. Their hosted
service is billed by-the-month and can scale up or down to meet your needs.
They have no large up-front costs or contracts, and services include IVR,
ACD, CTI, VoIP, and a bevy of workforce management solutions.-Vanguard-
Offices: Denver, Colorado
Vanguard Communications is an independent consulting company founded in
1980. They specialize in effective business solutions for improved customer
interaction, including contact centers and self service, and for internal
collaboration among field staff and knowledge workers. They help clients
both with traditional systems and processes and with innovative approaches,
such as recent developments in converged and unified communications.-Witness-
Offices: Norwell, Massachusetts
Witness Systems is a leading global provider of performance optimization
software and services. The company provides the contact center industry's
first integrated performance optimization software suite to help global
enterprises capture customer intelligence and optimize workforce performance.
The browser-based eQuality® software is comprised of compliance, high-volume
and business-driven recording solutions for customer contact centers and
IP telephone, as well as performance analysis and e-learning applications.
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